1. What personal information we collect
We may collect personal information including, but not limited to:
Owner details (name, phone number, email address, address)
Emergency contact information
Dog information (name, breed, age, medical history, vaccination records, behaviour notes)
Payment and billing information
Website enquiries or booking information
We only collect information that is reasonably necessary to provide our services.
2. How we collect personal information
We collect personal information when you:
Enrol your dog in our day care services
Complete booking or registration forms
Contact us by phone, email, website, or social media
Make payments or purchase services
Information may be collected directly from you or, where appropriate, from veterinarians or third parties with your consent.
3. How we use your personal information
We use personal information to:
Provide doggy day care and related services
Manage bookings, attendance, and payments
Ensure the health, safety, and wellbeing of dogs in our care
Communicate with you about your dog, our services, or important updates
Comply with legal and regulatory obligations
4. Disclosure of personal information
We may disclose personal information to:
Veterinarians or emergency services if required for your dog’s health or safety
Service providers who assist us with operations (e.g. payment processors, IT services)
Regulatory authorities where required by law
We do not sell or rent your personal information.
5. Storage and security of personal information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored electronically or in hard copy and is only accessible to authorised staff.
6. Access and correction
You may request access to the personal information we hold about you or ask for corrections if you believe it is inaccurate, out of date, or incomplete.
Requests can be made using the contact details below.
7. Cookies and website data
Our website may use cookies or similar technologies to improve user experience and analyse website traffic. You can disable cookies through your browser settings if you prefer.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
9. Contact us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle personal information, please contact us:
Geelong Doggy Day Care
Email: [email protected]
Phone: 03 52920237
Address: 1/133 Douro Street, North Geelong. Vic, 3215